English translation of the Spanish original, which is the reference text. Leer en español.
From the app
- Open Awayly and sign in with the account you want to delete.
- Go to Settings and tap Delete my account.
- If you organise an active trip, first transfer that role to another person in the group.
- Confirm the deletion. You need an internet connection to complete it.
By email
If you cannot get into the app, write to privacy@awayly.co from the email you use to access Awayly, with the subject “Delete my account”. We will reply to confirm the request before carrying it out.
What is deleted
- Your sign-in identity: email, name and profile.
- Your membership of trips and the devices linked to your account, including notification tokens.
- Usage events linked to your account, which in any case are never kept for more than 30 days.
What is kept and why
- The amounts and movements needed for the group's accounts to keep adding up are kept without your identity. Your expenses do not disappear from the history of the other people on the trip.
- If you have bought a pass, the transaction data required by legal and tax obligations is kept for the legal period, without being used for any other purpose.
- Technical backups are overwritten periodically; deleted data disappears from them in their next cycle.
Just want a copy of your data?
In Settings → Export my data you can download what Awayly stores about your account without deleting it.
More information in the privacy policy.