Help

How can we help?

Write to us and we will take a look. First, you might solve it here in a minute.

Help with the app

Trouble signing in, an error, or a question about how something works.

support@awayly.co

Privacy and data

Access, correction, export or deletion of your data.

privacy@awayly.co

Delete your account

You can do it yourself from Settings or ask us to do it.

See how to do it
Quick answers

What people ask us most.

I can't sign in
You can continue with your email or with Google. If you use email, we send you a sign-in link: open it on the same phone where you have awayly, and check your spam folder if it does not arrive. If it still does not work, write to us from that same email and tell us what message you see.
How do I join a trip?
Open the invitation link you were sent. If you prefer, open the app, tap “I have an invitation code” and type the code from the person organising the trip.
How much does it cost?
Creating the trip, inviting the group, deciding, planning and splitting costs is free for the whole group. Plus, the paid option, is coming soon and is not on sale yet.
Can I book flights or accommodation in awayly?
No. awayly does not book or move money: it keeps the details of the bookings you make yourselves and keeps the group’s accounts.
I want to see, correct or take my data
In Settings → Export my data you can download what we keep about your account. For any other request, write to privacy@awayly.co. More details in the privacy policy.
I want to delete my account
Go to Settings and tap “Delete my account”. If you cannot open the app, all the steps are in Delete account.

To help you faster

If you write to us, this information saves us going back and forth:

  • The email you use to sign in to awayly.
  • Your phone model and its Android version.
  • What you were doing and what happened instead.
  • A screenshot, if it helps. Before sending it, cover sensitive data and access codes.

We will never ask for your password or an access code by email.